Buyback or Early Lease Termination Option Process Overview

SIGN UP
ONLINE
- Owner/Lessee navigates to the
claims portal, www.VWCourtSettlement.com, enters VIN, mileage and
financing
details.
- Owner/Lessee saves progress to
make their decision later, or selects buyback
option.
- Owner/Lessee uploads required
documents.
Note: If missing documents or incorrect information provided, then OWNER/LESSEE will be asked to resubmit before continuing.
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DOCUMENTS
REVIEWED
- Documents reviewed by Support and Administrative
Team.
- Bank
interaction for loan payoff or lease information (if
applicable).
- Independent Claims Supervisor reviews
documentation, validates offer and
payment.
- Owner/Lessee reviews offer, signs and returns
documents.
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CAR RETURNED, OWNER
RECEIVES
PAYMENT
- Owner/Lessee schedules
buyback closing
online.
- Owner/Lessee brings vehicle and documentation to
authorized Volkswagen dealership for closing with Settlement
Specialist and receives payment via Electronic Funds Transfer or
check.

SIGN UP ONLINE
- Owner/Lessee navigates to the claims portal, www.VWCourtSettlement.com, enters VIN, mileage and financing details.
- Owner/Lessee saves progress to make their decision later, or selects buyback option.
- Owner/Lessee uploads required
documents.
Note: If missing documents or incorrect information provided, then OWNER/LESSEE will be asked to resubmit before continuing.

DOCUMENTS REVIEWED
- Documents reviewed by Support and Administrative Team.
- Bank interaction for loan payoff or lease information (if applicable).
- Independent Claims Supervisor reviews documentation, validates offer and payment.
- Owner/Lessee reviews offer, signs and returns documents.

CAR RETURNED, OWNER
RECEIVES PAYMENT
- Owner/Lessee schedules buyback closing online.
- Owner/Lessee brings vehicle and documentation to authorized Volkswagen dealership for closing with Settlement Specialist and receives payment via Electronic Funds Transfer or check.
Approved Emissions Modification Option Process Overview
 ![]() | SIGN UP ONLINE
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![]() | Â DOCUMENTS REVIEWED
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![]() | CAR MODIFIED, OWNER RECEIVES PAYMENT
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