Average Score (336 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

336 Ratings

4.7 Average

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  • Jonathan G.09-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Chris was very attentive. He made sure I understood what was going on with my service at all points. When an issue outside of the maintenance was discovered, he explained the issue and walked me to my vehicle to show me what was happening. The kind of service I received from Chris is by far the best I've received from any advisor anywhere.

  • Manuel V.09-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Great experience went in Alex brought my car in the shop completed my oil change and I was was out. Great time and Great job.

  • Skyler O.09-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Steve has always taken such good care of not only my car but my helped my mind always rest easy as well.

  • Nadja C.09-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Customer service was superb

  • Randy E.09-13-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Very courteous, professional, and knowledgeable. Great communication.

  • Xavier S.09-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Always quick and always right. Chris Craft is my go to when my car needs attention. He just gets it.

  • Richard G.09-10-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

  • Tom W.09-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Steven was professional and friendly

  • Brian C.09-03-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Excellent customer service, with great communication

  • Christopher R.09-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    I have never received such friendly, professional, expedient service when dealing with auto maintenance at a dealership. Thank you for everything, keep it up!